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Policies & Procedures
Placing Your Order
To insure sufficient time to order, receive, cook, prepare and package your event, parties
over 50 require a 72-hour notice. Sweet Baby Ray’s will make every effort to accommodate
your needs and any late orders based on availability of food and labor.
Contracts and Proposals
A proposal is prepared and provided free of charge. There may be a 25.00 fee for each proposal
rewrite. A signed contract and a 50% deposit are required once all details are finalized.
Substantial changes to the signed contract are subject to a 25.00 administrative fee.
Guest Count
The final guest count must be confirmed 72 hours prior to your event.
Guest count changes may be accepted up to 72 hours prior to the event at no additional cost.
Guest count reductions less than 72 hours prior to the vent date may be charged up to 50% of the original quoted per guest price.
Cancellation
Cancellations must be phoned into our office and confirmed with your consultant. a 72 hour notice is required for any event cancellation.
If the client cancels a contracted food and beverage event and/or venue with less than a 72 hour notice, a portion of the deposit may be retained.
Minimum Order Size
Minimum order for delivery is 150.00 excluding sales tax and delivery charges.
Menus
Sweet Baby’s Ray’s is constantly expanding our offerings of quality food and unique options
for your catering events. Ask your Catering and Event Consultant and we will custom design a
menu especially for your event. Our menus and items are subject to change without notice.
Pricing
Prices are subject to change without notice.
Payment Information
Date Reservation
An initial $500 retainer is required to reserve a date in our catering calendar and/or to secure a venue.
This retainer is non-refundable in the case of a client cancellation.
Deposit
An additional 50% deposit (of the total event charges) is required at least 30 days prior to the event date or with the signed contract.
Final Payment
Full payment is required the day of the event.
Corporate Accounts
Corporate account billing is available. A complete credit report request will be required.
Service Revisions
The service portion of this contract is only an estimate.
During the event, any service revisions will be communicated with and approved by the client.
The actual service hours and charge will be calculated upon completion of the event and will be presented to the client at that time and/or no later than the following day.
Other Fees
Service Fee
All full service events will be charged 18% of the food and beverage portion.
Included in this fee are:
- A portion of professional serving staff gratuities
- Event planning services
- Event equipment including chafing units, serving utensils, platters, bread baskets, etc
- Standard tablescaping and food presentation
- Standard disposable plates, utensils and napkins
Gratuities
As stated, a portion of professional serving staff gratuities is included in the service charge.
Any additional gratuity will be at the client's discretion.
Staff charges:
- Chef - 50.00 per hour
- Bartender - 35.00 per hour
- Server - 30.00 per hour
A minimum of four hours for each staff person is required.
Uniforms
- Chef – Chef Whites
- Serving Staff – Event appropriate attire
- Bartender – Event appropriate attire
Equipment charges:
- Nu-Vu Oven - 179.00
- Smoker - 375.00
- Grills - 115.00
- Pig Spit - 200.00
- Disposable Chafer Set-Ups - 7.50
- Corn Roaster - 75.00
- Hot Dog Stand - 75.00
Insurance
Covered by Ace Insurance for Workers Compensation and Harleysville Insurance for
General Liability, Product Liability, Liquor and Auto Insurance.
Licenses
Sweet Baby Ray;'s business license are issued by the City of Wood Dale.
Liquor license is from the State of Illinois and the City of Wood Dale.
Our facility is inspected by the DuPage County Health Department.
Leftover Policy
Sanitary conditions must be available in order for opened and cooked food to be left for
your event. All customers are required to sign a Food Liability Waiver for hot or cold food
to be left at your event.
Catering Sales Office Hours
Monday–Friday: 8:00 a.m. to 5:00 p.m.
Saturday & Sunday: CLOSED
Phone
630.238.8261, ext 205
630.238.6555 Fax
Addresses
249 E. Irving Park Road
Wood Dale, IL 60191
Catering Availability
24/7/365
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